Customer Service Team Supervisor

Customer Service Team SupervisorWalter Electric, a locally owned and family operated company is growing and hiring a Customer Service Team Supervisor. Do you thrive on making customers happy, and can lead and mentor a small team of Customer Service Representatives? This may be the opportunity for you.

Walter Electric is an electrical contractor located in Glen Burnie, Maryland. We serve the greater Baltimore and Washington area with exceptional electrical service. We were recently recognized by the Baltimore Business Journal as one of the fastest growing female owned businesses in Baltimore.

At Walter Electric, customer service is a priority and built into our culture. From the first call, to technician appointment, our goal is complete customer satisfaction. A career with Walter Electric means working in a fast paced environment where pleasing customers is the culture.

We are looking for a candidate who can:

  • Motivate, lead, and train a 3-5 person staff to excel with booking inbound and outbound calls.
  • Direct the CSR department to ensure optimal productivity in booking calls, following up with customers, filling out work orders, and creating a positive experience ensuring customers want to do business with Walter Electric again.
  • Assist with call taking and daily operations when necessary.

Relevant work experience: 5+ years leading a customer service team, prior inbound and outbound call experience, customer service or sales experience, home services background required.

Compensation and Benefits

This position offers full time salary, medical and dental benefits, 401K plan.

Please send resume and relevant work experience to: Laura@walterelectric.com